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Frequently asked questions

(FAQs)

How can I get started using the app?

Once you download GoToll, first read through the onboarding screens, then follow the registration prompts. You will need to have your licence plate number and a credit card to get started.

What about COVID-19?

While many jurisdictions suggest avoiding other types of travel, driving in your own car is still the safest choice for essential trips. Since many local tolls do not accept cash at this time due to an abundance of caution, it’s best for drivers to have a contactless way to pay.

Most tolls are outfitted with electronic tag readers that receive signals from toll passes. But if you don’t have a toll pass and need to travel along toll roads and bridges, GoToll is a touch-free way to pay that is compatible with tolls at the locations listed below.

Why should I use GoToll?

GoToll is a great way to easily pay for tolls from the convenience of your phone. Here are some other great reasons:

  • It’s a touch-free way to pay tolls. Since many tolls do not accept cash at this time, GoToll offers a safe, touchless alternative method for paying tolls when you don’t have a toll pass.
  • No commitment, pay as you go service. You only pay for trips when you take them and you don't need to pre-load an account. Use GoToll only when you need to.
  • Easy to use for work or personal trips. You can use different credit cards and email addresses to help track work expenses.
  • Flexible. You can easily add and change license plates and payment methods associated with your GoToll account.
  • Customer service on the go. Easily get in touch with our team via the app.

How does the app work?

GoToll works by detecting your phone’s location and your vehicle’s license plate when entering and exiting a toll road. Following your trip, we’ll send you a notification within a few days confirming your trip cost. For some roads, trips can take up to a week or two to come through.

As long as your license plate and payment method are registered and your account is in good standing (not blocked), you’re good to use GoToll.

Questions or comments?

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